Michigan First Credit Union

Reviews about Michigan First Credit Union

• Andrew Mathes

  Apr, 06 2018
  ★ ☆ ☆ ☆ ☆
  Used to be a good credit union up until about a year ago. Been a member since October 2011 and we are closing our accounts TODAY after work.
  
  I have a new job so first check is paper. Did remote deposit amd there is a 2 business day hold for funds to be released. Account has never been in anything other than good standing from the day we opened it 6 years ago. They won't make an exception for this one check, RULES ARE RULES as they say at BANKS (you're just a number to them truly).
  
  I told my wife about this and she remembered that she had to open a separate account a couple years ago because she was the co-owner of our account and couldn't apply for a loan because she wasn't the 'Primary' of the two OWNERS of the account and had to open her own separate account, RULES ARE RULES. Why didn't I apply and let her be secondary on the loan? Well my credit score was 50 points lower than hers and since they don't go by the higher score of the two and go by the lower, we would have paid more in interest, RULES ARE RULES.
  
  After checking her account, they deducted $0.80 about a year ago making her fall below the $100 minimum requirement. Ever since they've been taking $3 from her account every month for being below the minimum. Never contacted or notified us in any form whatsoever, RULES ARE RULES!
  
  They allowed her to remove the moneyperks from my joint account to cover the money they had taken from her personal account I'm surprised me there). However, they could only correct three of the errors and returned a whopping $9 because they aren't allowed to do anymore, RULES ARE RULES!!
  
  I worked at a credit union call center for years and I never treated members the way we were treated over the phone on both of our calls! We always took every member and made the call and situation personal, there was never a RULE BOOK, every interaction and every outcome was different. Did we have rules? Absolutely, you have to, but we never left the member feeling like everything was black and white like this credit union makes us feel! Will be making a little stop after work to pull out all of our money! RULES ARE RULES!!!
  
  THANK YOU MICHIGAN FIRST!!!!

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